All appointments require a 50% non-refundable booking fee. The fee is for the time and date booked by you however you can request to make changes up to 2 working days prior to your appointment (this will coincide with salon opening hours). You will be given ONE opportunity to reschedule your appointment free of charge (within the same service category as the original appointment) up to 6 weeks from the date on which you contact us to reschedule. Any further changes will require a new booking fee. If you are rescheduling this must be confirmed within 72 hours, if we do not hear from you within this time confirming a new date we will not roll over your booking fee. If you reschedule an appointment with less than 2 working days' notice your booking fee will be retained and you will require a new booking fee for a new appointment. If you cancel with less than 24 hours notice or 'no show' you will be expected to pay the remaining 50% of your appointment cost. No new bookings will be taken for ANY appointments until this is paid. To cancel an appointment please do so in WRITING via email ONLY to lashbrowlabclapham@gmail.com (voicemails will not be accepted). Refunds will not be issued. These policies also apply to COVID. Please note if you arrive to an appointment and you have forgotten to collect a patch test THE FULL BALANCE will be due and you will need to rebook if you want another appointment. Patch tests are essential for ALL new clients. A patch test at another salon DOES NOT COUNT. We do not do double discounts. If you have any issues with treatments please contact us within 48 hours via email to rectify this.
It is very rare as a business that we will cancel an appointment. However, if we have to cancel an appointment due to circumstances out of our control we will add credit onto your account. This will be available for a maximum of 8 weeks and can only be used towards an appointment within the original service category.
We offer 10% off for NHS workers on full price treatments, this excludes solo brow tint, facial threading / waxing, lash lift or brow lamination maintenance and lash emergency top ups. This will be applied at your appointment when valid I.D is shown or your New Circle Society membership is shown. Only one discount may be used per treatment at a time.
Please note Lash Lifts should only be booked from 7 weeks and the lift needs to be fully grown out. Please email or DM us to check if you are unsure. If you arrive to your appointment with your lashes still lifted or you book sooner than 7 weeks and we can't do them due to not wanting to cause damage, you will be charged the full amount on the day.
Please attend your appointments alone (this includes without children and pets), if you arrive with a plus one they will be asked to leave. If you arrive with a child (including a buggy) or pet then your appointment will be cancelled and you will need to pay the remaining balance. NO bikes or scooters are allowed in the salon under any circumstances. Please arrive for your appointment at the time you have booked. If you are early we cannot guarantee that we can see you prior to your booked time. If you are late please be mindful that this will come out of your appointment time. If you are late by 10 minutes or more your appointment will be cancelled and your full treatment cost will be retained. If you have only paid a booking fee then the remaining balance would need to be paid before you can book any new appointments at the salon. Any new appointments will require a new booking fee. If you haven't collected a patch test for your appointment it WILL be cancelled and the full balance is due.
Eyebrow Treatments
All new clients for Eyebrow Treatments require a patch test no less than 48 hours prior to their booked appointment. This must be completed, or your appointment will not go ahead. A patch test is still required if you had HD Brows or Brow Lamination previously undertaken elsewhere.
A patch test is then required every 6 months thereafter.
If you require your Patch Test/s to be posted we require a minimum of 12 days notice. There will be a £7 charge for postage of a single Patch Test and £10 for postage of a Lash Patch Test and a Brow Patch Test. Our ability to post Patch Tests will depend on circumstances and this is not a guaranteed service we can offer. Please note if a patch test gets lost in the mail/ is not delivered in time, this is out of our control. Please ensure you have received it at least 72 hours prior to your appointment and if you havent recieved it 72 hour prior to your appointment contact us immediately via email ONLY. If lost due to royal mail issues or not delivered by them on time and we need to post another patch test to you, we will require payment again.Refunds for patch test are not given.
Lash Lift Treatments
All new clients for lash lift treatments require a patch test no less than 48 hours prior to their booked appointment. This must be completed, or your appointment will not go ahead. A patch test is still required if you had a Lash Lift and Tint previously undertaken elsewhere.
Lash Extension Treatments
You do not need a patch test for Lash Extensions. However, if you would like a patch test, we will gladly accommodate this. The patch test is completed in person and will be required no less than 48 hours prior to your appointment if you wish to have one. It usually takes no more than 30 minutes to complete. If you wish to have a patch test for Lash Extensions, contact us to arrange this.
If you are pregnant, breastfeeding or have an imminent special event, we would recommend a patch test, especially if you haven't had Lash Extensions previously. If you have had an allergic reaction to any type of Lash adhesive before, please contact us to discuss this before you book an appointment.
If you require your patch test to be posted, we require a minimum 10 days of notice. There will be a £7 charge for postage of a single patch test and a £10 charge for postage of a lash patch test and a Brow patch test.
Our ability to post patch tests will depend on circumstances and this is not a guaranteed service. Please note that a patch test does not guarantee that you will not experience any type of reaction during your treatment.
It is possible that you can have no reaction to a patch test, but then go on to react to a product during or after a treatment. Overexposure to a product over a sequence of treatments, or over any period of time, can still occur, potentially resulting in a reaction or an allergy to a specific product.
Eyebrow Treatments
If you are pregnant, breastfeeding or having IVF, you will not be able to have your Eyebrows Tinted. However, you will still be suitable for the rest of the HD Brows Treatment.
If you are pregnant, breastfeeding or having IVF, you will not be able to have a Brow Lamination Treatment.
If you have had a previous reaction to either HD Brows or to Brow Lamination Treatments in the past, please make us aware of this when booking.
Lash Lift and Tint Treatments
If you have had a previous reaction to Lash Lift Treatments, please make us aware of this when booking. If you are pregnant, breastfeeding or having IVF, you will not be able to have the Lash Lift and Tint Treatment.
Lash Extension Treatments
If you have previously had any type of reaction to a Lash adhesive, please make us aware of this prior to booking an appointment.
Lip Filler and Botox
If you are pregnant or breastfeeding these treatments are not suitable for you. You must be 18 or above. Please contact us prior to your appointment if you are on any medication, antibiotics or have any on going medical conditions.